The Dynafios APP: Opt-Out Option

Twilio Data Collection and Opt-In Process

Introduction

We value your privacy and want to ensure that you understand how your data is collected and used
when you interact with our services via SMS or other messaging platforms. This document explains
how we use Twilio, a trusted communications platform, to manage your information and the opt-in
process that ensures you only receive the messages you want.

What is Twilio?
Twilio is a third-party service provider that enables us to send and receive messages through SMS
and other communication channels. It acts as an intermediary to facilitate these communications
while ensuring that your data is secure.

Why We Use Twilio
We use Twilio to enhance our communication with you, providing timely updates, notifications, and
other important information. Twilio helps us deliver messages efficiently and reliably, ensuring that
you receive the information you need when you need it.

Data Collection and Use
When you opt in to receive messages from us, the following data may be collected and processed
by Twilio on our behalf:

• Phone Number: This is required to send you messages.
• Message Content: The content of the messages you send and receive through our service.
• Opt-In Status: Confirmation that you have opted in to receive messages.
• Message Logs: Records of when messages were sent and received, including timestamps.

Opt-In Process

To ensure you only receive messages that you want, we follow a strict opt-in process:

Initial Consent:
You must explicitly agree to receive messages from us. This may involve:
• Sending a keyword (e.g., “YES”) to our toll-free number.
• Checking a box on our website or app indicating your consent.
• Verbally agreeing during a phone call.

Confirmation:
In some cases, we may send you a confirmation message to verify your consent.
This is known as a double opt-in process and adds an extra layer of security.

How Your Data is Used
Your data is used solely for the purpose of sending you the messages you have agreed to receive.
We do not share your phone number or message content with any third parties except for Twilio,
which processes the messages on our behalf.

Your Control Over Your Data
You have full control over your opt-in status:

• Opt-Out: You can opt out of receiving messages at any time by replying with a keyword (e.g.,
  “STOP”). Once you opt out, we will stop sending you messages, and your data will no longer
  be used for this purpose.
• Data Requests: If you have any questions or would like to request access to the data we
  hold about you, please contact our support team.

Security and Privacy
We are committed to protecting your data. Twilio employs industry-standard security measures to
ensure that your information is kept safe. We also take steps to protect your data within our
systems, ensuring that it is only accessed by authorized personnel.

Conclusion
Your privacy is important to us, and we want to ensure that you are fully informed about how your
data is collected, used, and protected. By opting in to receive messages, you are giving us
permission to use your data as outlined in this document. If you have any questions or concerns,
please do not hesitate to reach out to us.